What you need to effectively run your business (or nonprofit) will always vary. The documents you decide are necessary to run your business* (procedures, policies, forms, checklists, etc) Mandatory procedures for 6 areas: nonconformity, corrective & preventive action, document control, records management, internal audit. Quality objectives you can measure (ie, things you want to achieve, and how you measure that) A quality manual. ISO 9000:2005 Terms and Definitions CUSTOMER One important aspect of ISO 9000:2005 aims defining the important terms used in quality management. ISO 9001 Internal Auditor Course, ISO 9001 auditor training materials, ISO 9001 Explained-in detail, implementation assistance, audit services. Here's the documentation it says you must have: A quality policy.įind out what the auditor will ask after you transition to ISO 9001:2015. 1 Standard specifies that a quality system must be documented, but it doesn't say how. Now, you can do this in one document (ie, a single manual), in a collection of many individual documents such as a website or a wiki or hard copy, or as part of a set of manuals such as quality, safety, financial, environmental, etc. Quality Manual? The "quality manual" describes a quality management system and says how it should work.
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